Talking to prospective new clients over the telephone as a Customer Service Advisor gives Sara a great deal of satisfaction.
“Sometimes the enquiry is from a relative who’s quite desperate to help their loved one. You can almost hear the relief when they realise how our pendant alarm service can support them. You feel that you have provided real ‘peace of mind’ for the whole family”.
People are often surprised at the range of services and assistive equipment that’s available. “I find that I am offering advice to people of all ages, as our services are valuable to many who may be vulnerable for a variety of reasons”.
“When people thank me for having found a way to stay in their own home and not have to move into residential care, I go home thinking that I have done something really worthwhile”.
Being a parent of two young boys, Sara continues to care and advise once she reaches home.