personal pendant alarms eldercare

Pendant Alarms - Peace of mind at the touch of a button

Our Pendant Alarm Service (sometimes known as careline or lifeline) is our most popular personal alarm service and is likely to be the best place for you to start.

No matter how well we look after ourselves, there may be times when we need assistance in a hurry. At times like these, wouldn’t it be great to be able to raise help without worrying that we are ‘bothering people’? With our pendant alarm service, you can. At any time of the day or night, every day of the year, we are ready and waiting to step into action and deal with things; getting you the help you need when you need it most.

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It's simple

All you need to do is let us know that you need help. You can do this by pressing a personal alarm button that can be worn as a pendant, hence the name of our service, but the button can also be worn on your wrist or clipped to your waistband. (These alarms are also sometimes referred to as ‘carelines’ or ‘lifelines’).

The important thing is that, however you wear it, you can press the button easily and alert us if you find yourself in need of help.

It really is that simple – all you need to do is press a button.

Help and Fast

We know that if you press your personal alarm button, you need a lightning-quick response from us and that is what we are great at providing.

Even if you press your button but cannot speak to us for whatever reason, we still know who you are, where you live and who you would like to come to help you in an emergency and we will do all we can to get you that help immediately. You don’t even have to dial a telephone number.

I have great peace of mind with my button from Eldercare. The staff are all so nice and they even rang me on my birthday, which was a lovely surprise. I know that in an emergency, they are always there.
James, 79, Glasgow

Getting started

All you need to get started are a telephone landline and details of people we can contact in the event of an emergency.

We prefer to speak with you to make sure that our pendant alarm service will meet your needs and that we will delight you as our service member. Click here for details of getting in touch. However, if you are already convinced that our service is right for you, or a relative or friend, and want to get started straight away, simply complete our application form and we will do the rest.

Once we have your order, your alarm will be delivered by post, usually arriving by the next working day. The alarm units are easy to install and come with easy-to-follow instructions. With simple and straightforward guidance, most people can be up and running in minutes. However, in the event that you have difficulty getting set up we'll be happy to offer you practical assistance wherever you are.

We have a technical support help-line (available 9am-5pm, Monday-Friday, call 0345 053 2306) and our technicians can guide you through the installation.

Alternatively, if you would rather have the unit installed by an engineer, we can arrange this for you, with speed and cost of installation depending upon where you live in the UK.

Our friendly and experienced customer service team are available 9am-5pm, Monday-Friday, to guide you through the process of joining our service. You can call them on 0345 603 4576 or request a call back.